COMMITMENT

TRAINING

Not all cars are created equally. We have taken the extra necessary steps to ensure we know what it takes to bring your vehicle back to new condition. Manufacturers demands are extremely high as they have their customers safety concerns in mind. We share those same views and that is why we retrain annually to keep up with the industries ever changing standards.

OEM CERTIFICATIONS

Not all cars are created equally. We have taken the extra necessary steps to ensure we know what it takes to bring your vehicle back to new condition. Manufacturers demands are extremely high as they have their customers safety concerns in mind. We share those same views and that is why we retrain annually to keep up with the industries ever changing standards.

I-CAR GOLD

TOTAL Collision & PDR is proud to be a Gold Class™ certified collision repair business. The Gold Class recognition indicates that our technicians are trained in the proper repair techniques and procedures that contribute to the complete and safe repair of your vehicle. As a Gold Class shop, we require each of our technicians involved in collision repair to take ongoing training every year. This includes classes on new vehicle technologies and the latest repair techniques. We are among only 10 percent of collision repair businesses to achieve Gold Class status, whereas shops that are not Gold Class may train minimally or not at all. Gold Class shops are trained on how to fix your vehicle right; on what can be repaired and what needs to be replaced; and on how to see hidden damage you may not see.

EQUIPMENT

Quality work is done with quality tools and machinery. We have all brand new Chief collision repair tools; all Welders, Meridian™ Live Mapping System, Globaljig Frame bench. We meet or exceed OEM requirements with this equipment.

ALUMINIUM

There are basics to all aluminum repair as to how and what is repairable. Does this mean all aluminum is the same? If it were only that simple. Different vehicle manufacturers use different types of aluminum with different alloys, along with characteristics. We have trained rigorously to know what we are working with to repair vehicles correctly back to OEM specifications.

FRAME

Rotax frame bench is OEM approved to repair extreme collision damaged vehicles. We also have a dedicated technician with 20 plus years of experience working on vehicle frame repairs. This is a winning combination for you, your vehicle and the overall repair.

CUSTOMER SERVICE

We are committed to offering our customers the lowest possible price for the highest quality repairs providing the best service. We invest ourselves in your satisfaction with our work. From your foot in the door to getting back in your repaired vehicle we are here for you throughout the process.

WARRANTY

TOTAL COLLISION & PDR stands behind its repairs, committed to your satisfaction in regard to the entire repair process. We stand behind our commitment to excellence through our Lifetime Warranty.  Our Lifetime warranty guarantees that if any issue arises, it’s resolution will be expedited and all associated costs will be expensed to Total Collision & PDR. Our lifetime warranty transfers the financial liability of the repairs from your repair shop or fleet to Total Collision & PDR. Our lifetime warranty includes all repairs and material that are provided by Total Collision & PDR. Under the Total Collision & PDR management program, Total Collision & PDR guarantees collection of all approved insurance estimates, deductibles and supplements.